Technical Account Manager • Mid-Level

Who you are

You have a background in account management, ideally with experience in technical environments — you understand the importance of client relationships and how to foster them effectively. Your communication skills are top-notch, allowing you to convey complex technical concepts to non-technical stakeholders with ease. You thrive in a remote work setting, demonstrating self-motivation and the ability to manage your time effectively. You are passionate about security and understand the critical role it plays in modern enterprises. You are adaptable and can navigate the challenges that come with managing multiple accounts and projects simultaneously.

Desirable

Experience in cybersecurity or identity management is a plus — you have a keen interest in how technology can enhance security measures. Familiarity with AI-powered solutions or cloud-native platforms will set you apart, as you can leverage this knowledge to better serve clients. A proactive approach to problem-solving is essential, as you will often need to address client concerns before they escalate. You are comfortable working with diverse teams and can collaborate effectively with engineers and product managers to ensure client needs are met.

What you'll do

As a Technical Account Manager at Delinea, you will be the primary point of contact for clients, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs and help them implement Delinea's Identity Security Platform effectively. Your role will involve conducting regular check-ins, providing training sessions, and offering strategic advice to help clients maximize the value of the platform. You will also collaborate with internal teams to relay client feedback and drive product improvements. Your ability to build strong relationships will be key to your success, as you will be responsible for ensuring client satisfaction and retention.

What we offer

Delinea offers a supportive remote work environment where you can thrive professionally. You will have the opportunity to work with cutting-edge technology in the identity security space, contributing to a mission that aims to make the world a safer place. We value diversity and innovation, fostering a culture of respect and fairness. You will be part of a passionate team that is dedicated to pushing boundaries and challenging the status quo in security. Competitive compensation and benefits are part of the package, ensuring that you are rewarded for your contributions.