About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
🎁 Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
🌟 Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Customer Operations • Entry-Level
Overview
Deliveroo is seeking a Restaurant Onboarding Associate - French Speaking to support new restaurant partners in their onboarding process. You'll engage with partners, answer questions, and ensure a smooth transition onto the platform. Fluency in French and English is required for this role.
Job Description
Who you are
You are a native or fluent French speaker with strong English skills, ready to engage with new restaurant partners and help them navigate the onboarding process. You possess excellent communication skills, allowing you to provide high levels of service and support to our partners. You thrive in a fast-paced environment and are comfortable making regular calls to assist restaurants in getting set up with Deliveroo. Your organizational skills enable you to maintain daily call plans and achieve challenging KPIs while ensuring customer satisfaction. You have a passion for food and a desire to be part of a rapidly growing startup in the food delivery space.
Desirable
Experience in customer service or operations is a plus, as well as familiarity with the restaurant industry. A proactive attitude and the ability to work collaboratively with various teams will help you succeed in this role.
What you'll do
As a Restaurant Onboarding Associate, you will be the face of Deliveroo for our newest restaurant partners, guiding them through the onboarding process and ensuring they understand how to use the platform effectively. You will work closely with the launch team, sales team, and account managers to provide a seamless experience for our partners. Your role will involve answering questions, addressing concerns, and providing ongoing support as restaurants begin taking orders. You will be responsible for meeting tight turnaround times and maintaining a high level of service throughout the onboarding journey. Your efforts will contribute to the overall success of the Restaurant Onboarding Team and help Deliveroo maintain its reputation for excellent partner support.
What we offer
Deliveroo offers a competitive base salary of £26,600, with the potential for a bonus of up to £6,000 per year, paid quarterly. After passing your probation period, you will have the opportunity to work in a hybrid model, balancing time between the office and remote work. You will be part of a diverse and inclusive workplace that values the unique contributions of every team member. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a supportive environment for growth and development.
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