About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
🎁 Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
🌟 Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Customer Operations • Lead
Overview
Deliveroo is hiring a New Partner Experience Team Lead who will manage a team of Italian-speaking agents to onboard new restaurants and enhance their order volume. This role requires 2+ years of management experience and fluency in Italian and English.
Job Description
Who you are
You have over 2 years of management experience, leading teams effectively and fostering a positive work environment. Your fluency in both Italian and English allows you to communicate seamlessly with diverse teams and partners. You have a background in account management or customer service, which equips you with the skills to understand and meet the needs of our restaurant partners. You are results-driven, with a proactive attitude that inspires your team to achieve their targets and goals. Your ability to coach and develop team members is a key strength, ensuring that they are equipped with the necessary skills to succeed in their roles. You thrive in a collaborative environment, working closely with other team leads to share best practices and drive overall team performance.
What you'll do
As the New Partner Experience Team Lead, you will oversee the daily operations of a team of New Partner Experience agents, ensuring they are well-equipped to onboard new restaurants onto the Deliveroo platform. You will coach your team to develop their skills and maintain high standards of performance, providing regular feedback and support. Your responsibilities will include establishing a performance management framework to track team progress and results, as well as refining onboarding processes to enhance the experience for our restaurant partners. You will collaborate with other team leads to share insights and strategies, ensuring that your team meets its goals and contributes to the overall success of the SMB team. You will also report directly to the EU Head of New Partner Experience, providing updates on team performance and restaurant onboarding metrics.
What we offer
At Deliveroo, we are committed to transforming the way people shop and eat, and we believe that a diverse workplace is essential to achieving this mission. We offer a dynamic work environment where you can grow your career while making a meaningful impact. Our Manchester office provides a hybrid working model, allowing you to balance in-office collaboration with remote work. We value your contributions and are dedicated to supporting your professional development through ongoing training and mentorship opportunities. Join us in our mission to connect consumers, restaurants, and riders, and be part of one of the fastest-growing startups in the food delivery space.
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