About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
🎁 Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
🌟 Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Customer Success Manager • Lead
Overview
Deliveroo is hiring a Head of New Partner Experience to lead the SMB Commercial team in Manchester. You'll focus on partner management and strategic planning to enhance partner relationships. This role requires strong leadership and commercial acumen.
Job Description
Who you are
You have extensive experience in managing partner relationships, ideally within a fast-paced environment. Your leadership skills are complemented by a strong commercial understanding, allowing you to drive impactful outcomes for both the business and its partners. You are passionate about creating exceptional experiences for newly acquired partners and have a knack for developing teams that excel in customer support and account management.
You thrive in collaborative settings, working closely with cross-functional teams to ensure that partners receive the best possible service. Your ability to analyze performance metrics and implement strategies for improvement sets you apart. You understand the importance of diversity and inclusion in the workplace and are committed to fostering an environment where everyone feels valued.
What you'll do
As the Head of New Partner Experience, you will lead a team responsible for the core performance of our SMB partners. Your focus will be on supporting new partners as they join our platform, ensuring they have a seamless onboarding experience. You will implement sales through service models that empower partners to maximize their potential on the Roo platform. You will also oversee portfolio and campaign management, driving the right commercial outcomes for the business.
You will collaborate with the SMB Commercial Director to develop strategic plans that enhance partner management and support the growth of our partner base. Your role will involve creating a best-in-class contact center experience, ensuring impactful conversations with partners. You will be the champion for our newly acquired partners, advocating for their needs and ensuring they receive the support necessary to thrive.
What we offer
Deliveroo offers a dynamic work environment where you can make a significant impact on the partner experience. You will have the opportunity to work in a hybrid model, balancing time between our Manchester office and remote work. We believe in the importance of a diverse workplace and are committed to creating an inclusive culture where everyone can thrive. Join us and be part of one of the fastest-growing startups in the food delivery space.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Deliveroo.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Deliveroo is hiring a New Partner Experience Team Lead who will manage a team of Italian-speaking agents to onboard new restaurants and enhance their order volume. This role requires 2+ years of management experience and fluency in Italian and English.
Customer Support
Deliveroo is hiring a New Partner Experience Advisor - Italian Speaking to provide support to newly signed partners. You'll work closely with restaurants to ensure they succeed on the platform. This role requires strong communication skills and a passion for customer service.
Head Of Partnerships
HelloFresh is hiring a Head of Partnerships to oversee growth through Affiliates & Partnerships and Retail Media channels. You'll be responsible for driving performance and managing a team while collaborating with cross-functional stakeholders. This role requires strong negotiation and relationship-building skills.
Head Of People Operations
Tide is seeking a Head of People Partnering to drive business success through strategic HR initiatives. You'll provide expert guidance on organizational design and talent development. This role requires strong leadership and a data-driven approach to HR.
Partnerships Manager
Datatonic is hiring a Partner Manager EMEA to expand their position as Google Cloud’s leading Cloud Data + AI Service Partner. You'll work closely with cross-functional teams to drive partner success and achieve pipeline and sales goals. This role requires strong relationship management skills and experience in the cloud data and AI sector.