Program Manager • Mid-Level

Who you are

You have a strong background in program management, ideally with experience in commercial operations or incentive schemes. You understand how to align KPIs with business objectives and have a knack for data analysis to track performance effectively. Your communication skills allow you to work seamlessly with local market leadership and ensure that incentive schemes are well understood and implemented. You are detail-oriented and can manage multiple projects simultaneously, ensuring that all aspects of incentive management are executed flawlessly. You thrive in a collaborative environment and enjoy partnering with cross-functional teams to drive success. You are adaptable and can navigate the complexities of a fast-paced startup environment, always looking for ways to improve processes and outcomes.

What you'll do

As the Programme Manager for Commercial Incentives at Deliveroo, you will own the ongoing management of incentive schemes, ensuring they are effectively designed and implemented across local markets. You will lead the monthly and quarterly calculations of incentive plans, collaborating closely with local leadership to manage exceptions and ensure data quality. Your role will involve building and documenting scalable processes that support local leaders in setting targets and understanding their performance metrics. You will partner with the Product team to migrate incentive management from spreadsheets to more engaging and user-friendly systems, enhancing the overall experience for users. Additionally, you will be responsible for commercial performance reporting, identifying trends, diagnosing issues, and highlighting opportunities for improvement in incentive design. Your insights will be crucial in shaping the future of Deliveroo's commercial strategies.

What we offer

At Deliveroo, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about food and innovation, working in a vibrant office environment in London. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to enhance our team.