About Deputy
Streamlining workforce management for global businesses
Key Highlights
- Over 330,000 businesses served in 100 countries
- Raised $143 million in funding, including $81 million Series B
- Headquartered in London with offices in the US and Australia
- 7000 new customers acquired in 2022
Deputy, headquartered in London, UK, is a leading workforce management solution that streamlines employee administration for over 330,000 businesses across 100 countries. Founded in 2008 in Sydney, Deputy raised $81 million in 2018, marking the largest Series B funding round in Australia at that tim...
🎁 Benefits
Deputy offers a flexible working policy, paid parental leave, and a competitive holiday allowance that includes Celebration Days. Employees receive st...
🌟 Culture
Deputy fosters a culture centered on innovation and engineering excellence, with a strong emphasis on diversity, equity, and inclusion through initiat...
Skills & Technologies
Overview
Deputy is hiring a Customer Success Manager to cover a 12-month maternity leave. You'll work closely with customers to drive product adoption and retention while collaborating with Sales, Product, and Marketing teams.
Job Description
Who you are
You have a strong background in customer success management, with experience in SaaS environments — you've developed strategies that enhance customer engagement and retention. Your ability to build relationships is exceptional, allowing you to understand customer needs deeply and identify opportunities for growth. You are comfortable using AI tools and methodologies to improve customer interactions and drive results. You thrive in a remote-first culture and are adept at collaborating with cross-functional teams to achieve common goals.
Desirable
Experience in workforce management or related industries is a plus — you understand the unique challenges faced by frontline workers and how technology can transform their experience. Familiarity with data-driven decision-making will help you leverage insights to enhance customer satisfaction and product usage.
What you'll do
As a Customer Success Manager at Deputy, you will be responsible for developing a deep understanding of your customers' businesses and their core needs. You will identify opportunities to drive ROI and increase product adoption, ensuring that customers derive maximum value from the Deputy platform. Collaborating closely with Sales, Product, and Marketing teams, you will foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. You will also be expected to utilize AI tools creatively to enhance customer interactions and streamline processes.
What we offer
Deputy offers a supportive remote-first work environment that empowers you to make a significant impact. You will receive training and resources to help you succeed in your role, along with opportunities for professional growth. Join a company that values innovation and is committed to transforming the world of work for hourly workers. Enjoy the flexibility of remote work while being part of a dynamic team that is passionate about improving workplace technology.
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