Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer advocacy and experience in building relationships with clients — you understand the importance of genuine human connection in a technology-driven environment. Your ability to communicate effectively and empathize with customer needs sets you apart in creating exceptional experiences. You thrive in collaborative settings, working closely with cross-functional teams to ensure customer satisfaction and success. You are passionate about leveraging technology to improve workflows and enhance customer interactions, believing that the future of work should prioritize collaboration over complexity.

What you'll do

As a Customer Advocacy Manager at DevRev, you will be responsible for driving customer engagement and satisfaction through the innovative use of our AI platform, Computer. You will work closely with customers to understand their needs and challenges, ensuring that our solutions align with their goals. Your role will involve collaborating with product and engineering teams to provide feedback and insights that shape the development of our offerings. You will also lead initiatives to educate customers on best practices and maximize the value they receive from our platform. By fostering strong relationships and advocating for customer needs, you will play a key role in helping DevRev achieve its mission of building the earth’s most customer-centric companies.

What we offer

At DevRev, we value a culture of humility, honesty, and heart. You will be part of a team that is committed to innovation and collaboration, working towards a shared vision of transforming the future of work. We offer competitive compensation and opportunities for professional growth within a dynamic and supportive environment. Join us in our mission to empower engineers and enhance customer experiences through cutting-edge technology.