About DevRev
Empowering developers with data-driven insights
Key Highlights
- Founded in 2021, headquartered in Old Palo Alto, CA
- $150.8 million raised in funding to date
- 501-1000 employees, with a strong emphasis on engineering talent
- Developed a headless, dev-centric CRM platform
DevRev, headquartered in Old Palo Alto, CA, is a developer-centric CRM platform that aims to enhance how developers connect with customer feedback and revenue generation. Founded in 2021 and backed by $150.8 million in funding, DevRev's innovative approach leverages AI and machine learning to help d...
🎁 Benefits
Employees enjoy unlimited PTO, comprehensive health insurance, 401k plans, and life, AD&D, and disability insurance. The company also offers relocatio...
🌟 Culture
DevRev fosters a culture that prioritizes developers by providing tools that directly link product performance to customer insights. The company's com...
Customer Success Manager • Mid-Level
Overview
DevRev is seeking a Customer Advocacy Manager to enhance customer experiences and foster genuine connections through their AI platform. This role focuses on collaboration and customer-centric strategies, requiring strong interpersonal skills.
Job Description
Who you are
You have a strong background in customer advocacy and experience in marketing, ideally with a focus on technology products. Your ability to connect with customers and understand their needs is paramount — you thrive on building relationships and ensuring customer satisfaction. You are passionate about leveraging technology to improve customer experiences and have a knack for communicating complex ideas in a relatable way. You embody the values of being hungry, humble, honest, and acting with heart, aligning with DevRev's culture. You are adaptable and open to learning, always seeking to improve both your skills and the customer journey.
Desirable
Experience in a tech startup environment is a plus, as is familiarity with AI-driven products. You may have a background in data engineering or design, which would enhance your ability to advocate for customers effectively. A proactive approach to problem-solving and a willingness to collaborate with cross-functional teams will set you apart.
What you'll do
In this role, you will be responsible for driving customer advocacy initiatives that align with DevRev's mission to create exceptional customer experiences. You will work closely with marketing, product, and engineering teams to gather customer feedback and translate it into actionable insights. Your role will involve developing strategies to enhance customer engagement and retention, ensuring that customers feel valued and heard. You will also play a key role in creating content that resonates with customers, showcasing how DevRev's AI platform can transform their workflows. Regularly interacting with customers, you will gather insights that inform product development and marketing strategies, helping to shape the future of the product.
What we offer
DevRev offers a collaborative and innovative work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with a talented team dedicated to building the future of work through AI. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes the importance of genuine human connection and teamwork, making it a fulfilling place to grow your career. Join us in our mission to empower engineers and create customer-centric solutions that redefine the future of work.
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