Customer Support • Entry-Level

Who you are

You are a native Italian speaker with a passion for customer service and a desire to help others. You thrive in a fast-paced environment and enjoy problem-solving to enhance customer experiences. Your communication skills are top-notch, allowing you to effectively assist customers through various channels, primarily email and telephone. You understand the importance of building lasting relationships and are committed to providing exceptional support. You are adaptable and willing to wear many hats as you navigate the diverse responsibilities of the role. You are excited about joining a company that values social and environmental impact, and you are eager to contribute to Brevo's mission.

What you'll do

As a Customer Experience Representative at Brevo, your primary responsibility will be to offer direct support to customers, ensuring their inquiries are addressed promptly and effectively. You will engage with customers primarily through email and telephone, providing assistance with our CRM technology and helping them navigate our tools. You will play a crucial role in enhancing customer satisfaction by resolving issues and answering questions about our services. Additionally, you will collaborate with other team members to share insights and improve the overall customer experience. Your role will also involve staying updated on product features and enhancements to provide accurate information to customers. You will contribute to a positive team environment, supporting your colleagues and sharing best practices to ensure a high standard of service.

What we offer

Brevo offers a dynamic work environment where you can grow your skills and make a meaningful impact. As part of a certified B Corp, you will be part of a team that prioritizes social and environmental responsibility. You will have the opportunity to work with a diverse group of professionals who are dedicated to helping businesses succeed. Brevo values your contributions and encourages you to apply even if your experience doesn't match every requirement. Join us in our mission to help organizations build lasting relationships with their customers.