About dLocal
Empowering payments in emerging markets globally
Key Highlights
- Headquartered in Montevideo, Uruguay with 1001+ employees
- $357 million raised in funding to date
- Serves major clients like Amazon and Shopify
- Offers a unified API for payments and payouts
dLocal is a leading payments platform headquartered in Tres Cruces, Montevideo, Uruguay, specializing in enabling global merchants to connect with billions of users in emerging markets. The company has raised $357 million in funding and serves clients like Amazon and Shopify, providing a seamless so...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a remote-friendly work policy that supports work-life balance....
🌟 Culture
dLocal fosters a culture focused on innovation and inclusivity, emphasizing its mission to bridge the payments gap in emerging markets while promoting...
Technical Account Manager • Mid-Level
dLocal • Montevideo - Hybrid
Overview
dLocal is hiring a Technical Account Manager to manage technical aspects of customer relationships in LATAM. You'll work closely with Sales, Account Management, Product, and Development teams to ensure optimal solutions for merchants. This role requires a strong customer focus and technical acumen.
Job Description
Who you are
You have a strong background in managing customer relationships, particularly in a technical capacity — you understand the nuances of payment processing and can effectively communicate technical solutions to clients. Your experience in a customer-centric role has equipped you with the skills to navigate complex client needs and provide tailored solutions. You thrive in collaborative environments, working closely with sales and product teams to ensure customer satisfaction and success. You are adaptable and can manage multiple priorities while maintaining a focus on delivering exceptional service. Your ability to build rapport with clients and understand their technical requirements is key to your success in this role.
What you'll do
As a Technical Account Manager at dLocal, you will be the primary technical contact for our customers in LATAM — you will guide them through the onboarding process and ensure they have the best solutions tailored to their needs. You will collaborate with various teams, including Sales, Account Management, Product, and Development, to address customer inquiries and technical challenges. Your role will involve understanding customer requirements and translating them into actionable insights for our internal teams. You will also be responsible for monitoring customer satisfaction and proactively addressing any issues that arise. Your technical expertise will be crucial in helping customers optimize their payment processes and achieve their business goals.
What we offer
At dLocal, you will be part of a diverse and dynamic team that values innovation and collaboration. We offer a hybrid work environment that allows for flexibility while fostering teamwork. You will have the opportunity to work with leading global brands and make a significant impact in emerging markets. Our culture encourages growth and development, providing you with the resources and support needed to advance your career. Join us and be part of a mission-driven company that is transforming the payments landscape in LATAM.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at dLocal.
Similar Jobs You Might Like
Based on your interests and this role
Technical Account Manager
Hopper is seeking a Technical Account Manager to serve as a technical liaison for strategic partners. You'll coordinate with various teams to ensure reliable support for technical inquiries. This role requires strong communication and organizational skills.
Technical Account Manager
Twilio is hiring a Technical Account Manager to provide technical support and serve as the primary point of contact for Personalized Support Customers. You'll collaborate with customers to troubleshoot and resolve complex technical issues. This role requires strong problem-solving skills and a customer-focused mindset.
Technical Account Manager
UiPath is seeking a Technical Account Manager to ensure customers' technical success with the UiPath Platform. You'll engage with clients to enhance their automation programs and provide technical advisory. This role requires a strong background in .NET and cloud technologies.
Technical Account Manager
OPSWAT is seeking a Technical Account Manager to serve as a trusted technical advisor for enterprise customers. You'll support deployments and ensure successful integration of cybersecurity solutions. This role requires strong customer focus and technical expertise.
Technical Account Manager
FireMon is hiring a Technical Account Manager to advocate for customers and manage their technical needs across various offerings. This role requires strong communication skills and a proactive approach to customer support.