About Hopper
The smart travel booking app for savvy travelers
Key Highlights
- Headquartered in Montreal, QC with 1001+ employees
- $731 million raised in Series G funding
- B2B offering with partners like Marriott and Capital One
- 100% healthcare coverage for employees in the US and Canada
Hopper is a leading travel booking app headquartered in La Petite-Patrie, Montreal, QC, leveraging big data and machine learning to predict airfare and accommodation prices. With over 1001 employees and $731 million raised in Series G funding, Hopper serves both consumers and businesses through its ...
🎁 Benefits
Hopper offers pre-IPO equity options, unlimited time off, and a competitive severance program of up to 7 months. Employees enjoy 100% healthcare cover...
🌟 Culture
Hopper embraces a fully-remote work culture, having transitioned to this model in 2020. The company prioritizes a light internal meeting culture, enco...
Overview
Hopper is seeking a Technical Account Manager to serve as a technical liaison for strategic partners. You'll coordinate with various teams to ensure reliable support for technical inquiries. This role requires strong communication and organizational skills.
Job Description
Who you are
You have a strong background in technical account management, ideally with experience in the travel or technology sectors. You possess excellent communication skills, allowing you to effectively engage with partners and internal teams alike. Your organizational skills are top-notch, enabling you to manage multiple projects and priorities simultaneously. You have a process-improvement mindset, always looking for ways to optimize workflows and enhance partner experiences. You are analytical and detail-oriented, capable of diagnosing issues and structuring comprehensive reports. You thrive in a collaborative environment, working closely with product, engineering, and customer experience teams to deliver exceptional service. You are proactive in your approach, ensuring that technical escalations are prioritized and resolved efficiently.
What you'll do
In this role, you will act as the primary technical point of contact for multiple strategic partners, ensuring they receive the support they need for technical inquiries and growth initiatives. You will validate incoming issues and coordinate with engineering to provide timely resolutions. Your responsibilities will include defining and optimizing global intake and escalation frameworks, ensuring that partners have a seamless experience. You will engage with partners regularly to understand their needs and provide tailored solutions. You will also play a key role in enhancing communication between internal teams and partners, ensuring that everyone is aligned and informed. Your day-to-day tasks will involve problem-solving, reporting, and continuous improvement of processes to enhance partner satisfaction. You will be instrumental in helping Hopper maintain its reputation as a leading travel ecommerce provider.
What we offer
Hopper offers a fully remote work environment, allowing you to work from anywhere in Brazil. You will be part of a dynamic team that is dedicated to innovation and excellence in the travel technology space. We provide opportunities for professional growth and development, encouraging you to expand your skills and advance your career. Our culture is collaborative and supportive, with a focus on achieving results together. As a member of our team, you will have the chance to make a significant impact on our partners and the overall success of the company.
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