About dLocal
Empowering payments in emerging markets globally
Key Highlights
- Headquartered in Montevideo, Uruguay with 1001+ employees
- $357 million raised in funding to date
- Serves major clients like Amazon and Shopify
- Offers a unified API for payments and payouts
dLocal is a leading payments platform headquartered in Tres Cruces, Montevideo, Uruguay, specializing in enabling global merchants to connect with billions of users in emerging markets. The company has raised $357 million in funding and serves clients like Amazon and Shopify, providing a seamless so...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a remote-friendly work policy that supports work-life balance....
🌟 Culture
dLocal fosters a culture focused on innovation and inclusivity, emphasizing its mission to bridge the payments gap in emerging markets while promoting...
Overview
dLocal is hiring a Technical Account Manager to manage technical aspects of customer relationships. You'll work closely with Sales, Account Management, Product, and Development teams. This role requires a strong customer focus and the ability to adapt solutions to merchant needs.
Job Description
Who you are
You have a strong background in managing technical relationships with clients, ensuring that their needs are met through tailored solutions. Your experience allows you to be the first point of contact for new merchants, guiding them through the onboarding process and ensuring they receive the best service possible. You thrive in a collaborative environment, working closely with various teams to deliver exceptional results for customers. Your customer-centric approach drives you to understand the unique challenges faced by merchants in emerging markets, and you are committed to helping them succeed. You are adaptable and can quickly learn new technologies and processes to better serve your clients. You enjoy being part of a diverse team and appreciate the value of different perspectives in achieving common goals.
What you'll do
In this role, you will manage all technical aspects of the relationship with dLocal's customers, ensuring that they receive the best solutions tailored to their needs. You will collaborate with Sales, Account Management, Product, and Development teams to address customer inquiries and technical challenges. Your responsibilities will include onboarding new merchants, providing technical support, and ensuring that the solutions implemented are effective and efficient. You will also be involved in gathering feedback from customers to help improve dLocal's offerings and services. Your role will require you to stay updated on industry trends and emerging technologies to provide the best advice and support to your clients. You will play a key role in fostering strong relationships with customers, ensuring their satisfaction and loyalty to dLocal.
What we offer
At dLocal, you will be part of a flexible, remote-first culture that values collaboration and innovation. We offer travel, health, and learning benefits to support your professional growth. You will work with a diverse team of over 1000 teammates from more than 30 nationalities, contributing to a mission that impacts millions of people's daily lives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to thrive in our team.
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