Customer Support • Entry-Level

Who you are

You are someone who thrives on helping others and ensuring user satisfaction. You possess excellent communication skills and a keen ability to listen and understand the needs of healthcare professionals. Your curiosity drives you to learn new technologies and solutions, enabling you to provide effective support. You have a strong analytical mindset, allowing you to diagnose and resolve technical issues efficiently. You are motivated by the impact of your work on the healthcare sector and are eager to contribute to a mission that transforms access to care for millions.

What you'll do

As a Customer Support Advisor at Doctolib, you will be the first point of contact for healthcare professionals seeking assistance with our products. You will respond to calls and emails, addressing technical questions and providing solutions to enhance their experience. Your role will involve diagnosing issues related to our software, including patient tracking, scheduling, teleconsultation, and e-prescription systems. You will ensure that all inquiries are followed up on and that clients are satisfied with the resolutions provided. You will become a product expert, guiding clients through our solutions and ensuring they maximize their use of our services.

What we offer

At Doctolib, you will join a dynamic team dedicated to revolutionizing digital health. We offer a collaborative work environment where your contributions directly impact the healthcare landscape. You will have opportunities for professional growth and development as you deepen your understanding of our products and the healthcare industry. We value curiosity and a willingness to learn, encouraging you to explore new technologies and approaches to enhance our customer support. Join us in building a healthier future for all.