Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical support and onboarding, particularly in VoIP technologies. Your experience includes working with SIP and troubleshooting complex technical issues, ensuring that clients have a smooth deployment experience. You are adept at managing client relationships and can effectively communicate technical concepts to non-technical stakeholders. You thrive in a collaborative environment and enjoy bridging the gap between users and development teams. Your problem-solving skills are top-notch, and you are committed to delivering exceptional customer service. You are eager to learn and adapt quickly to new technologies and processes.

What you'll do

In this role, you will be responsible for the technical onboarding of Doctolib's VoIP product, ensuring that clients can deploy and utilize the system effectively. You will receive and qualify client requests, working closely with internal teams such as Support L1 and Sales to address any technical challenges. Your role will involve guiding clients through the deployment process and providing ongoing technical support to resolve issues as they arise. You will also collaborate with development teams to communicate client feedback and ensure that the product meets user needs. Your success will be measured by your ability to enhance the onboarding experience and support clients in using Doctolib's services effectively.

What we offer

At Doctolib, you will join a dynamic team dedicated to improving healthcare technology. We provide a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work on cutting-edge technology and make a meaningful impact in the healthcare sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.