Technical Support • Senior

Who you are

You have a strong background in technical support and integration, with experience in onboarding complex technical products. Your expertise in HL7 and FHIR standards allows you to navigate the intricacies of healthcare data exchange effectively. You are skilled in troubleshooting and resolving technical issues, ensuring that users have a smooth experience with the products you support. You thrive in a collaborative environment, bridging the gap between users and development teams to facilitate effective communication and problem-solving. Your ability to manage client relationships and provide exceptional service is paramount to your success in this role. You are eager to learn and adapt quickly to new technologies and processes, ensuring that you can support a diverse range of clients in the healthcare sector.

Desirable

Experience with telephony integration, particularly SIP and related technologies, is a plus. Familiarity with various healthcare systems and their interoperability challenges will enhance your effectiveness in this role. A proactive approach to learning and a passion for improving user experiences will set you apart as a candidate.

What you'll do

As a Senior Technical Services Engineer at Doctolib, you will be responsible for overseeing the onboarding process for new clients, ensuring that they can deploy and utilize our products effectively. You will conduct initial product setups, perform testing, and troubleshoot any issues that arise during the onboarding phase. Your role will also involve providing ongoing technical support to clients, diagnosing problems, and working with development teams to implement solutions. You will become a technical reference point for integration topics, assisting healthcare institutions in navigating the complexities of product deployment. Your success will be measured by your ability to enhance client satisfaction and streamline the onboarding process. You will also monitor the performance of deployed connectors and ensure that they function optimally, addressing any issues proactively.

What we offer

Joining Doctolib means becoming part of a mission-driven team that is dedicated to transforming healthcare. We offer a collaborative work environment where your contributions will directly impact the quality of healthcare services. You will have opportunities for professional growth and development, with access to training and resources to enhance your skills. Our culture values innovation and teamwork, and we encourage you to bring your ideas to the table. We believe in the importance of work-life balance and offer flexible working arrangements to support your needs. Together, we aim to build a healthcare system that meets the needs of all users, and we invite you to be part of this journey.