About Doctolib
Simplifying healthcare access for millions
Key Highlights
- 17,000+ healthcare professionals using the platform
- 6 million patients served monthly
- Presence in 435 healthcare facilities across Europe
- Headquartered in Levallois-Perret, France
Doctolib is the leading European platform for online medical appointment scheduling, serving over 17,000 healthcare professionals and connecting with 6 million patients monthly. Headquartered in Levallois-Perret, Γle-de-France, Doctolib is present in 435 healthcare facilities across France and Germa...
π Benefits
Employees enjoy competitive salaries, stock options, generous PTO, and a flexible remote work policy, promoting a healthy work-life balance....
π Culture
Doctolib fosters a culture centered around improving healthcare access, emphasizing technology-driven solutions and a commitment to user experience. T...
Overview
Doctolib is hiring a Customer Operations intern to support quality improvement initiatives. You'll work on process tracking and customer satisfaction projects in Paris.
Job Description
Who you are
You are an entry-level professional eager to contribute to customer satisfaction and quality improvement. You have a collaborative mindset and are ready to work closely with various teams to enhance service quality. You are detail-oriented and capable of managing reporting tasks effectively. You are enthusiastic about learning and growing within a dynamic team environment.
What you'll do
In this role, you will assist in tracking processes and ensuring effective communication between different teams. You will participate in the implementation of new processes aimed at improving key performance indicators (KPIs) for the Customer Care team. You will also prepare and present internal reports to stakeholders, contributing to the overall improvement of customer satisfaction. Your responsibilities will include managing training requests and ensuring smooth operations within the team.
What we offer
Join Doctolib and be part of a mission to enhance healthcare services. You will gain valuable experience in customer operations and quality improvement while working in a supportive and collaborative environment. This internship will provide you with insights into the healthcare technology sector and the opportunity to develop your skills in process management and customer engagement.
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