About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success Manager • Mid-Level
Skills & Technologies
Overview
DoorDash is hiring an Associate Manager, Customer Success to lead the SMB Customer Success Managers in North America. You'll guide and mentor your team while ensuring clients have a fantastic experience using our platform. This role requires strong leadership and strategic planning skills.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience leading teams in a fast-paced environment. You are passionate about helping customers achieve their business goals and have a knack for building empathetic relationships. Your problem-solving skills are top-notch, and you thrive on data-driven decision-making. You understand the importance of user adoption and retention strategies and are excited to develop best practices for your team. You have experience using tools like Looker to track account performance and health, identifying churn risks proactively. You are a natural mentor and enjoy inspiring others to reach their full potential.
What you'll do
As the Associate Manager of Customer Success, you will lead a team of SMB Customer Success Managers across North America. Your primary responsibility will be to guide and mentor your team, ensuring they have the resources and support needed to excel in their roles. You will develop and execute strategic initiatives aimed at improving product feature adoption, retention, and ROI for our clients. Collaborating closely with Onboarding and Sales teams, you will ensure smooth transitions for customers into the Customer Success phase. You will track account performance through engagement data, using insights to inform your team's approach and mitigate churn risks. Your leadership will be crucial in fostering a customer-first culture within the organization.
What we offer
At DoorDash, we believe in the power of our people and the impact they can have on our customers. We offer a collaborative work environment where your contributions are valued and recognized. You will have opportunities for professional growth and development, with access to resources that support your career trajectory. We are committed to creating a diverse and inclusive workplace where everyone can thrive. Join us in our mission to empower our customers and make a difference in their businesses.
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