About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success • Mid-Level
Overview
DoorDash is hiring a Merchant Sentiment Specialist to support high-value merchant partners through personalized service. You'll focus on building trust and resolving complex issues. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a strong background in customer service or support, ideally with experience in relationship management. You bring empathy and sound judgment to every interaction, ensuring that merchants feel valued and understood. Your ability to communicate clearly and anticipate needs sets you apart, allowing you to build trust with partners effectively. You thrive in environments where you can take ownership of complex issues and see them through to resolution, demonstrating a commitment to excellence in service delivery.
You are excited about the opportunity to shape new tools and workflows within a growing support program. Your curiosity drives you to seek out innovative solutions that enhance the merchant experience. You understand the importance of a human-centered approach in service roles and are dedicated to making a meaningful impact on merchant sentiment.
What you'll do
As a Merchant Sentiment Specialist, you will serve as a consistent point of contact for assigned merchants, guiding them through their partnership with DoorDash. You will handle complex or sensitive issues, ensuring that merchants feel supported and confident in their operations. Your role will involve collaborating with various teams to resolve issues swiftly and effectively, maintaining a high standard of service quality.
You will actively listen to merchant concerns and provide tailored solutions that address their unique needs. By building strong relationships, you will help merchants navigate challenges and enhance their overall experience with DoorDash. Your contributions will play a crucial role in shaping the future of the premium support program, as you help develop best practices and tools that improve service delivery.
What we offer
At DoorDash, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work with a dynamic team that is committed to delivering exceptional service to our merchant partners. We provide competitive compensation and benefits, along with opportunities for professional advancement within the company. Join us in making a difference in the lives of our merchants and shaping the future of the food delivery industry.
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