Customer Support • Entry-Level

Who you are

You are a dedicated professional with a passion for providing excellent customer service in the travel industry. You possess strong communication skills, both verbal and written, and have the ability to empathize with customers to understand their travel needs. You are adept at multitasking and can quickly assess urgent matters, ensuring that travelers receive timely assistance. Your experience with tools like Zendesk and Slack enables you to efficiently manage customer inquiries and provide effective solutions. You thrive in a collaborative environment, working closely with internal teams to enhance the travel experience for users.

What you'll do

As a Business Travel Consultant at TripActions, you will be the first point of contact for our users, providing top-notch travel support via chat, phone, and email. You will handle hotel, flight, car rental, and train bookings, ensuring that all arrangements meet the preferences and urgency of our customers. Your role will involve staying updated on travel providers, destinations, and systems to provide accurate information and recommendations. You will also gather valuable feedback from customers to relay to our product, design, and engineering teams, contributing to the continuous improvement of our platforms. Your commitment to delivering an outstanding customer experience will be central to your success in this role.

What we offer

At TripActions, we believe in fostering a culture of innovation and collaboration. You will have the opportunity to work in a dynamic team that is dedicated to transforming the travel experience. We offer flexible working arrangements, allowing you to work remotely while being part of a supportive community. Our commitment to employee development means you will have access to resources and training to enhance your skills and grow your career in the travel industry.