About Elastic
Real-time data search and analytics for everyone
Key Highlights
- Headquartered in Union Square, San Francisco, CA
- Over 17,000 customers including eBay, Netflix, and Uber
- $162 million raised in Series C funding
- Developers of the Elastic Stack: Elasticsearch, Kibana, Beats, Logstash
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
π Benefits
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
π Culture
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Overview
Elastic is hiring a Support Engineer (German speaking) to deliver customer-centric support grounded in technical expertise. You'll work in a collaborative environment focused on problem-solving and continuous improvement.
Job Description
Who you are
You are a Support Engineer with a strong commitment to customer satisfaction and a passion for technology. You thrive in a collaborative environment and enjoy working with diverse teams across multiple time zones. Your curiosity drives you to ask thoughtful questions and challenge assumptions, ensuring that you provide the best possible support to customers. You have a knack for problem-solving and are motivated by the meaningful impact your work has on customers' experiences.
You possess excellent communication skills, allowing you to convey complex technical information clearly and effectively. You are comfortable being challenged and enjoy engaging in discussions that lead to better solutions. Your ability to adapt to a fast-paced, evolving environment makes you a valuable asset to the team. You are dedicated to continuous improvement and are always looking for ways to enhance your skills and knowledge.
What you'll do
As a Support Engineer at Elastic, you will be responsible for delivering exceptional customer support by leveraging your technical expertise. You will work closely with customers to understand their needs and provide solutions that help them maximize the value of Elastic's products. Your role will involve troubleshooting technical issues, guiding customers through complex scenarios, and ensuring that they have a positive experience with Elastic's offerings.
You will collaborate with cross-functional teams to address customer feedback and contribute to product improvements. Your insights will help shape the future of Elastic's products and services, ensuring they meet the evolving needs of customers. You will also participate in knowledge-sharing initiatives, helping to build a culture of learning and growth within the support team.
What we offer
Elastic offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals from around the world. Elastic values diversity and encourages you to apply even if your experience doesn't match every requirement. Join us in our mission to empower organizations to harness the power of their data.
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