Support Engineer

Who you are

You are motivated by meaningful impact and collaboration, thriving in a fast-paced environment where you can leverage your technical expertise to solve customer issues. You possess a strong commitment to customer satisfaction and are eager to learn and grow in your role. You understand the importance of accountability and are comfortable asking thoughtful questions while also being challenged in return. You value progress and are dedicated to continuous improvement in both your work and the support you provide.

What you'll do

As a Support Engineer at Elastic, you will be part of a unique team that operates across multiple time zones and countries, delivering exceptional support to customers. Your role will involve troubleshooting technical issues, providing solutions, and ensuring that customers can effectively utilize Elastic's Search AI Platform. You will collaborate closely with other team members to share knowledge and improve processes, all while maintaining high standards of communication and care for customer needs. Your contributions will help shape the customer experience and drive the success of Elastic's solutions.

What we offer

Elastic offers a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a diverse team that values curiosity and accountability, and you will have the opportunity to work with cutting-edge technology in the field of AI and search. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.