Support Engineer • Entry-Level

Who you are

You have a foundational understanding of technical support principles and are eager to assist users in navigating complex platforms. Your experience may include providing customer service or technical assistance, and you are comfortable troubleshooting issues related to software and online environments. You are detail-oriented and capable of maintaining clear and concise documentation to help users resolve their challenges effectively. You thrive in a collaborative environment, working closely with field engineers and sales teams to ensure a seamless experience for customers. You are proactive in identifying recurring issues and suggesting improvements to support processes. You are open to learning and adapting to new technologies, particularly in the realm of search and AI.

What you'll do

As a Curriculum Support Engineer, you will be the first point of contact for users experiencing technical issues with Elastic's customer education and workshop platforms. You will provide first-level technical support for Instruqt workshops, assisting users with troubleshooting sandbox environments and resolving configuration and setup issues. Your role will involve helping field engineers, sales teams, and customers navigate workshop access problems and connectivity challenges. You will also be responsible for updating and maintaining support documentation, including FAQs and troubleshooting guides, based on the issues you encounter. Additionally, you will manage support tickets, ensuring timely responses and resolutions to user inquiries. Your contributions will help enhance the overall learning experience for customers and internal teams alike.

What we offer

At Elastic, you will be part of a dynamic team that values innovation and collaboration. We provide opportunities for professional growth and development, allowing you to expand your skills in technical support and customer engagement. You will work in a supportive environment where your contributions are recognized and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives. Join us in our mission to empower organizations with the tools they need to harness the power of search and AI.