Customer Support • Entry-Level

Who you are

You are a highly motivated individual with a passion for customer service and a desire to help others succeed. You understand the importance of providing exceptional support and are committed to ensuring that clients have a positive experience with Everlaw. You possess strong communication skills, both verbal and written, and are comfortable interacting with clients via phone and email. You thrive in a collaborative environment and enjoy working with diverse teams to deliver outstanding service. You are eager to learn and grow in your role, embracing opportunities for professional development and skill enhancement.

Desirable

Experience in a customer support role, particularly in a technical or software environment, is a plus. Familiarity with legal processes or technology can enhance your ability to assist clients effectively. A proactive attitude and problem-solving mindset will help you excel in this position, as you will be responsible for troubleshooting technical issues and teaching product functionality to clients.

What you'll do

As a Customer Support Specialist at Everlaw, you will be the first line of contact for our federal clients, ensuring they receive the support they need to succeed on our platform. You will answer client questions, provide guidance on product functionality, and troubleshoot any technical issues they may encounter. Your role is crucial in helping legal teams at law firms, corporations, government agencies, and nonprofit organizations utilize Everlaw effectively to promote justice and discover truth. You will collaborate with various teams across the organization to enhance the customer experience and contribute to the overall success of our clients.

You will engage with clients through phone and email, providing timely and accurate responses to their inquiries. Your ability to communicate complex information clearly and effectively will be essential in helping clients navigate our platform. You will also participate in onboarding new clients, ensuring they are equipped with the knowledge and resources needed to maximize their use of Everlaw. As part of the Customer Experience team, you will contribute to ongoing account management and user education initiatives, fostering strong relationships with our clients.

What we offer

At Everlaw, we are committed to creating a vibrant and inclusive company culture that values passion, integrity, and a desire to learn. We offer an annual learning and development stipend to support your professional growth and regular check-ins with managers to discuss your career goals. You will have the opportunity to work in a collaborative environment where your contributions directly impact the success of our clients and the mission of our company. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed within our team.