Technical Services Engineer • Mid-Level

Who you are

You have a strong technical background and experience in high-growth environments where you've built processes and tools from scratch. Your curiosity drives you to learn continuously, and you thrive at the intersection of customer success, product management, and engineering. You possess basic coding or scripting abilities beyond your primary language, enabling you to write integrations or automations effectively. Familiarity with observability tools and automation frameworks is essential for your success in this role.

What you'll do

As a Technical Services Engineer at Factory, you will solve complex customer challenges by addressing technical issues in architecture, performance, recovery, and security. You will become an expert resource on best practices for running Factory’s platform, ensuring customers receive maximum value. Your role will involve interfacing with product management and engineering teams to represent customer needs, ensuring that feedback informs product development. You will also contribute to internal projects, developing tools for performance benchmarking, diagnostics, and automation, while helping shape playbooks for deployment and operational excellence. Collaboration is key, as you will partner with customer success, growth, and engineering teams to design scalable processes and dashboards that drive data-informed decisions.

What we offer

At Factory, you will be part of a dynamic team that is dedicated to bringing autonomy to software engineering. We offer a collaborative work environment where you can grow your skills and make a significant impact. You will have the opportunity to work closely with leadership and technical teams, contributing to the operational excellence of our platform as we scale. Our San Francisco office is designed for teamwork, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of autonomous software.