Technical Services Engineer • Mid-Level

Who you are

You have a strong background in technical support, with experience in providing first and second line support for end-user devices and business applications. Your expertise includes managing Microsoft 365 and ServiceNow, ensuring that users receive timely and effective assistance. You are skilled in maintaining asset accuracy and overseeing compliance with security protocols, contributing to a stable and secure IT environment.

You possess excellent communication skills, allowing you to triage, diagnose, and resolve issues while keeping users informed throughout the process. Your ability to empathize with users enhances their experience, making you a trusted point of contact for technical support. You are proactive in monitoring operational checks and addressing issues before they escalate, ensuring a seamless experience for all staff.

What you'll do

In this role, you will be the first point of contact for technical incidents and requests, dedicating approximately 70% of your time to helpdesk support. You will manage tickets end-to-end, from triaging and diagnosing issues to resolving them or escalating to specialist teams as necessary. Your responsibilities will also include provisioning and deprovisioning users, collaborating with HR for onboarding and offboarding processes, and ensuring that devices are built and configured according to standard images and policies.

You will conduct daily operational checks, such as monitoring endpoint compliance and backup job statuses, addressing any issues proactively. Additionally, you will support local events and meeting technology, ensuring that all necessary equipment is functioning properly. Your contributions will help maintain a high level of service and support for the local staff in Santiago, while also collaborating with remote Technical Services teams to deliver reliable services across multiple regions.

What we offer

InterSystems is committed to providing a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals dedicated to excellence in technical services. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to unlock the power of data and enhance the employee experience through reliable technical support.