Systems Administrator • Mid-Level

Who you are

You have a strong background in systems administration, with hands-on experience in managing and optimizing complex workflows. Your expertise in Zendesk allows you to enhance customer support systems effectively, ensuring a seamless experience for users. You are resourceful and passionate about leveraging technology to drive operational efficiency and improve customer satisfaction.

You thrive in a collaborative environment, working closely with cross-functional teams to implement automation and routing strategies that enhance operational performance. Your ability to bridge the gap between AI, operations, and platform development makes you a valuable asset in creating intelligent systems that support business growth.

What you'll do

In this role, you will lead high-impact systems work, focusing on automations and case management strategies that improve stability and cost efficiency. You will be responsible for ticket enrichment processes that enhance the customer experience across Risk, CX, and Marketplace Operations. Your hands-on approach will involve building and optimizing systems that integrate AI capabilities to streamline operations.

You will collaborate with various teams to identify opportunities for improvement and implement solutions that drive positive outcomes for independent retailers. Your work will directly contribute to Faire's mission of supporting small businesses and leveling the playing field against larger competitors.

What we offer

At Faire, you will be part of a community that values innovation and collaboration. We offer a dynamic work environment where your contributions will have a meaningful impact on local economies. Join us in our mission to empower independent retailers and make a difference in the marketplace.