Customer Support • Mid-Level

Who you are

You have experience in technical support, particularly with enterprise-level customers, and possess the ability to understand and address their unique needs. Your fluency in Japanese, both verbal and written, allows you to communicate effectively with a diverse clientele. You are adept at diagnosing issues and determining solutions, always keeping the customer experience at the forefront of your efforts. You thrive in collaborative environments, working cross-functionally with teams such as Sales, Product, and Engineering to deliver exceptional support. You are passionate about building trust within the community and are excited to contribute to Figma's mission of making design accessible to all.

What you'll do

As an Enterprise Support Specialist at Figma, you will partner with the Enterprise Support Manager to define and elevate the support function for Figma's top customers. You will develop expertise in Figma's products, enabling you to provide tailored support and solutions. Your role will involve diagnosing customer issues, determining effective solutions, and anticipating customer impact. You will serve as a customer advocate, ensuring that their needs are met while collaborating with internal teams to enhance the overall support experience. You will also be responsible for crafting exceptional support experiences that build trust and foster long-term relationships with customers.

What we offer

Figma offers a dynamic work environment where you can grow your skills and make a significant impact on the customer experience. You will have the opportunity to work with a team of passionate individuals who are dedicated to making design accessible to everyone. Figma values collaboration and encourages you to bring your unique perspective to the table. Additionally, you will have access to resources and support to help you succeed in your role, including ongoing training and development opportunities.