Technical Support Engineer • Entry-Level

Who you are

You are a self-directed individual eager to learn and grow in the field of technical support. With a focus on customer satisfaction, you thrive in environments where you can tackle low to moderate complexity support cases. Your ability to manage priorities effectively will help you succeed in this role. You are a team player who values collaboration and is excited about influencing the next wave in SaaS technology and service innovation.

What you'll do

As a Technical Support Engineer I at Firstup, you will be the first point of contact for customer inquiries, providing assistance and solutions to their questions. You will manage incidents and feature requests, ensuring that customer needs are met promptly and effectively. Your role will involve learning about the platform and how customers utilize it to achieve their business outcomes. You will work closely with the support team and collaborate with product and engineering teams to address chronic issues and improve the overall customer experience.

What we offer

Joining Firstup means being part of a mission-driven company that values employee experience and innovation. You will have the opportunity to work remotely from the UK, contributing to a team that supports some of the world's largest companies. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.