About Five9
Empowering extraordinary customer experiences through cloud solutions
Key Highlights
- Public company (NASDAQ: FIVN) with strong market presence
- Over 2,000 customers including Zappos and ADT
- Raised $200M+ in funding to date
- Headquartered in San Ramon, California
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
🎁 Benefits
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
🌟 Culture
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Account Manager • Mid-Level
Five9 • United States - Remote
Overview
Five9 is seeking a Mid-Market Account Director to manage customer relationships and drive new revenue opportunities. You'll establish yourself as a trusted advisor within existing accounts. This role requires a self-starter with a strong sales mentality.
Job Description
Who you are
You have a proven track record in account management, particularly within the mid-market segment. Your ability to cultivate strong relationships with existing customers allows you to understand their business needs and challenges effectively. You thrive in a sales environment and possess a hunter mentality, always looking for new revenue opportunities while ensuring customer retention. You are assertive, nimble, and intelligent, capable of navigating complex sales cycles while managing day-to-day transactional business. Your experience in developing sales strategies and collaborating with teams to achieve goals sets you apart. You value diversity and inclusivity, contributing to a team culture that celebrates different backgrounds and perspectives.
What you'll do
As a Mid-Market Account Director at Five9, you will be responsible for managing customer relationships and developing account strategies within a defined set of existing accounts. Your primary focus will be to establish yourself as a trusted advisor, driving new revenue opportunities for Five9's products and services. You will collaborate with the Five9 team to develop comprehensive sales strategies that align with customer needs. Your role will involve understanding customer challenges and providing solutions that enhance their experience with Five9. You will also be expected to maintain strong relationships with existing customers, ensuring their satisfaction and retention. This position requires you to be proactive in identifying new business opportunities and effectively communicating the value of Five9's offerings. You will work closely with cross-functional teams to ensure a seamless customer experience and contribute to the overall growth of the company.
What we offer
At Five9, we offer a supportive and inclusive work environment where you can thrive. We celebrate diversity and encourage our employees to be their authentic selves. You will have the opportunity to work with a team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in bringing joy to customer experience and be part of a company that is transforming the cloud contact center industry.
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