About Five9
Empowering extraordinary customer experiences through cloud solutions
Key Highlights
- Public company (NASDAQ: FIVN) with strong market presence
- Over 2,000 customers including Zappos and ADT
- Raised $200M+ in funding to date
- Headquartered in San Ramon, California
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
🎁 Benefits
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
🌟 Culture
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Overview
Five9 is hiring an IT Support Technician to monitor and maintain cloud infrastructure services. You'll work with technologies like AWS, Azure, and VoIP systems. This position requires at least 1 year of experience in a software support role.
Job Description
Who you are
You have at least 1 year of experience in a software support position, demonstrating your ability to handle technical issues effectively. You possess intermediate knowledge of cloud technologies such as AWS and Azure, which allows you to understand and manage cloud infrastructure efficiently. Your technical knowledge extends to telephony configuration and troubleshooting, where you are familiar with PBX, ACD, CTI, VoIP, and IVR applications. You are proficient in SIP, RTP, ISDN, and other VoIP technologies, enabling you to resolve communication issues swiftly. Additionally, you have a solid understanding of networking concepts and protocols, including TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, and QoS, which are essential for troubleshooting connectivity problems.
What you'll do
In this role, you will monitor system performance and services in the cloud infrastructure to ensure connectivity and service availability. You will perform regular checks on systems and respond promptly to incidents, outages, and performance alerts. Your responsibilities will include categorizing issues for escalation to the appropriate technical teams and proactively identifying events to resolve issues before they impact customers. You will also be responsible for responding to and resolving customer escalations within the SLA window, ensuring a high level of customer satisfaction. Additionally, you will turn up customer applications and services according to standard procedures and open and track carrier and internal tickets to resolution.
What we offer
At Five9, we foster a team-first culture that celebrates diversity and inclusion. You will be part of a supportive environment where you can grow and thrive while contributing to innovative solutions in customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to bring joy to customer experiences through cutting-edge cloud technology.
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