About Five9
Empowering extraordinary customer experiences through cloud solutions
Key Highlights
- Public company (NASDAQ: FIVN) with strong market presence
- Over 2,000 customers including Zappos and ADT
- Raised $200M+ in funding to date
- Headquartered in San Ramon, California
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
🎁 Benefits
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
🌟 Culture
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Skills & Technologies
Overview
Five9 is hiring a Staff Software Engineer to design and build scalable backend services for their cloud contact center software. You'll work with Java and Spring Boot to develop APIs and ensure reliable data handling. This position requires significant experience in backend development.
Job Description
Who you are
You have 5+ years of experience in backend engineering, focusing on building scalable and reliable systems. Your expertise in Java and Spring Boot allows you to develop high-performance backend services that meet user needs effectively. You understand the intricacies of microservices architecture and have a strong grasp of RESTful API design, ensuring that your services are both efficient and maintainable.
You are skilled in implementing secure data handling practices and have experience with cloud-managed databases. Your ability to design ingestion pipelines for large files demonstrates your understanding of data flow and processing in a cloud environment. You are also familiar with authentication and authorization mechanisms, ensuring that platform resources are protected against unauthorized access.
What you'll do
In this role, you will design, build, and operate the server-side systems that power Five9's screen recording platform. You will be responsible for developing scalable backend services and APIs that support recording session orchestration and large file ingestion. Your work will involve implementing reliable ingestion pipelines with features like retries and idempotency to handle failures gracefully.
You will contribute to the evolution of a microservices-based architecture, balancing scalability and maintainability while ensuring high availability of services. Collaborating with cross-functional teams, you will ensure that the backend services align with the overall product vision and user experience goals. Your contributions will directly impact the quality and reliability of the customer experience that Five9 delivers.
What we offer
Five9 fosters a team-first culture that values diversity and inclusion, empowering employees to be their authentic selves. You will be part of a collaborative environment where innovation is encouraged, and your contributions are recognized. The company is committed to providing a supportive workplace that promotes growth and development for all team members.
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