Technical Solutions Specialist • Mid-Level

Who you are

You have a strong background in network and telecom troubleshooting, utilizing advanced diagnostic tools like Wireshark and LogicMonitor to identify and resolve complex issues. Your analytical skills enable you to interpret data effectively, leveraging platforms such as Salesforce and Domo to recommend performance improvements. You excel at translating technical findings into actionable insights, presenting clear recommendations to management. You are adept at managing escalations from cross-departmental teams, ensuring prompt resolution and collaboration.

You thrive in a team-first culture that values diversity and inclusion, empowering you to be your authentic self. You understand the importance of fostering an inclusive environment and are committed to continuous improvement and innovation in customer experience.

Desirable

Experience with additional diagnostic tools or data analytics platforms is a plus. Familiarity with cloud contact center software can enhance your contributions to the team. A proactive approach to problem-solving and a passion for customer experience will set you apart in this role.

What you'll do

As a Technical Solutions Specialist at Five9, you will be responsible for diagnosing and resolving complex network and telecom issues. You will utilize advanced diagnostic tools, including Wireshark, LogicMonitor, and others, to identify problems and implement effective solutions. Your role will involve analyzing network and telecom data, interpreting patterns, and recommending performance improvements based on your findings.

You will collaborate with cross-functional teams to drive process improvements and share best practices across the organization. Your ability to present technical insights to management will be crucial in influencing decision-making and enhancing overall performance. You will manage internal escalation calls, ensuring that issues are resolved promptly and effectively.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where all employees can thrive. We offer a collaborative work culture that encourages innovation and growth. You will have the opportunity to work with a team that values your contributions and supports your professional development. We provide competitive compensation and benefits, ensuring that you feel valued and motivated in your role. Join us in bringing joy to customer experience and making a meaningful impact in the industry.