About Five9
Empowering extraordinary customer experiences through cloud solutions
Key Highlights
- Public company (NASDAQ: FIVN) with strong market presence
- Over 2,000 customers including Zappos and ADT
- Raised $200M+ in funding to date
- Headquartered in San Ramon, California
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
🎁 Benefits
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
🌟 Culture
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Skills & Technologies
Overview
Five9 is seeking a Technical Support Engineer for their Hypercare Team to evaluate and resolve technical concerns for customers using their cloud contact center software. You'll work with troubleshooting and customer support skills in a hybrid role based in Manila.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in cloud computing environments. You excel at troubleshooting and resolving customer issues efficiently, ensuring a positive experience for users. Your communication skills are top-notch, allowing you to convey technical information clearly to customers and team members alike. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals. You are proactive in identifying potential issues and implementing solutions to enhance service availability. Your passion for customer service drives you to go above and beyond in supporting clients.
Desirable
Experience with call center software solutions is a plus, as is familiarity with MACD (Move/Add/Change/Delete) tasks. A background in customer experience or a related field will help you excel in this role. You are adaptable and open to learning new technologies and processes as they evolve.
What you'll do
As a Technical Support Engineer on the Hypercare Team, you will be responsible for implementing, troubleshooting, and supporting Five9's call center software solutions across various configurations and customer environments. You will partner with Hypercare customers to optimize their use of the software, ensuring they receive the best possible service. Your role will involve answering incoming calls and responding to customer emails, addressing escalated software-related inquiries with urgency and expertise. You will identify underlying causes of problems, classify them, and diagnose issues effectively to provide timely resolutions. Additionally, you will conduct proactive measures to ensure service availability and enhance customer satisfaction.
What we offer
Five9 fosters a team-first culture that celebrates diversity and inclusion, empowering employees to be their authentic selves. You will have the opportunity to work in a hybrid environment, balancing remote work with on-site collaboration in Manila. The company values innovation and growth, providing a supportive atmosphere for professional development. You will be part of a team that is dedicated to bringing joy to customer experiences and making a meaningful impact in the cloud contact center industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Five9.
Similar Jobs You Might Like
Based on your interests and this role
Solutions Engineer
Five9 is seeking a Senior Solutions Engineer for their Hypercare Team to provide advanced technical support to customers. You'll manage high-impact technical cases and collaborate with internal teams to ensure customer satisfaction. This role requires strong communication and relationship-building skills.
Technical Support Engineer
Five9 is hiring a Technical Support Engineer to resolve complex customer issues related to cloud contact center software. You'll work with CRM, APIs, and telephony systems in a hybrid role based in Manila.
Technical Support Engineer
Five9 is seeking a Technical Support Engineer who is bilingual in Spanish and Portuguese to troubleshoot and resolve technical issues for customers. You'll work with cloud contact center software and provide support through various channels. This role requires strong communication skills and technical problem-solving abilities.
Technical Support
Five9 is hiring a Technical Support Specialist to resolve complex technical issues and provide elevated support to critical customer accounts. You'll work with technologies such as .NET Core, ASP.NET, and REST APIs in a hybrid role based in Manila.
Technical Support Engineer
HackerRank is hiring a Technical Support Engineer to troubleshoot and resolve issues across their platform. You'll work closely with engineering teams and guide customers through integration setups. This role requires 2+ years of experience in technical support.