Technical Support Engineer • Entry-Level

Who you are

You are a bilingual professional fluent in Spanish and Portuguese, with a strong foundation in technical support. You have experience in troubleshooting and resolving technical issues, and you thrive in a customer-focused environment. Your communication skills are exceptional, allowing you to effectively assist customers in both English and your preferred languages. You are detail-oriented and possess a problem-solving mindset, enabling you to identify underlying causes of issues and implement effective solutions. You are comfortable working in a hybrid environment, balancing remote and on-site responsibilities.

What you'll do

As a Technical Support Engineer at Five9, you will play a crucial role in evaluating and resolving technical concerns related to our cloud contact center software. You will provide support through various channels, including email and phone, ensuring that customer inquiries are addressed promptly and effectively. Your responsibilities will include implementing and troubleshooting software solutions in diverse configurations and customer environments. You will handle escalated inquiries from customers, business partners, and vendors, ensuring that all issues are resolved efficiently. You will also conduct proactive measures to ensure service availability, contributing to a seamless customer experience.

What we offer

At Five9, we foster a team-first culture that celebrates diversity and inclusivity. You will have the opportunity to work with a variety of backgrounds and perspectives, enhancing your professional growth. We offer a supportive environment where you can be your authentic self while contributing to innovative solutions in the customer experience space. Join us in our mission to bring joy to customer interactions and be part of a team that values collaboration and continuous improvement.