Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally with experience in the tech or data industry. You understand the importance of customer relationships and have a proven track record of driving growth through strategic account management. Your communication skills are top-notch, allowing you to negotiate contracts effectively and build lasting partnerships with clients. You are comfortable using various tools to manage your accounts and analyze customer data, ensuring you can provide tailored solutions that meet their needs.

You thrive in a hybrid work environment and are adept at managing your time and priorities effectively. You are proactive in identifying opportunities for upselling and cross-selling, and you approach your book of business with a strategic mindset. You are familiar with the modern data stack and understand how Fivetran's solutions can help customers achieve their business goals.

What you'll do

As a Commercial Account Manager at Fivetran, you will own the incremental growth of your book of business by retaining and expanding customer accounts. You will approach your accounts strategically, tiering them to prioritize outreach and planning. Your role will involve identifying and driving increased usage of Fivetran's solutions, helping customers realize positive business outcomes. You will manage customer contracts from planning through negotiation to execution, ensuring a smooth process for both parties.

You will collaborate closely with cross-functional teams to strategize growth use cases and identify opportunities for connector and usage additions. Your insights will be crucial in tailoring outreach efforts and ensuring that customers are fully leveraging Fivetran's technology. You will also be responsible for tracking account performance and reporting on key metrics to stakeholders, ensuring alignment with company goals.

What we offer

Fivetran offers a dynamic work environment where you can grow your career while making a significant impact on our customers' success. We provide competitive compensation and benefits, including flexible working arrangements that allow you to balance your professional and personal life. You will have access to a range of tools and technologies that empower you to excel in your role and drive customer satisfaction. Join us in our mission to make data access as simple and reliable as electricity.