Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment — your experience has equipped you with the skills to manage customer relationships effectively and ensure satisfaction. You understand the importance of customer retention and are passionate about helping clients maximize the value of their investments. Your strong communication skills allow you to collaborate seamlessly with cross-functional teams, including Sales and Revenue Operations, to deliver exceptional service.

You are detail-oriented and organized, capable of managing multiple accounts and renewal processes simultaneously. Your analytical mindset helps you identify opportunities for upselling and cross-selling, ensuring that customers are aware of the full range of solutions available to them. You thrive in a fast-paced environment and are comfortable using data to drive decisions and improve customer experiences.

What you'll do

As a Renewals Manager at Highspot, you will play a crucial role in managing the full renewal process for our SMB & Commercial customers. You will work closely with Sales and Customer Success teams to ensure a seamless renewal experience, addressing any concerns that may arise during the process. Your goal will be to drive customer retention and satisfaction, ensuring that clients continue to see value in Highspot's solutions.

You will identify opportunities to expand customer value, collaborating with various departments to enhance the overall customer experience. By leveraging your understanding of customer needs and the Highspot platform, you will help clients maximize their use of our solutions, ultimately contributing to the company's growth and success. You will also be responsible for tracking renewal metrics and reporting on customer health, providing insights that will inform future strategies.

What we offer

Highspot offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI and GenAI technologies, contributing to a platform that is revolutionizing sales enablement. We value our employees and provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role.

Join us in our mission to empower sales teams worldwide and be part of a company that is recognized as a leader in the industry. We encourage you to apply even if your experience doesn't match every requirement — your passion for customer success and willingness to learn are what truly matter.