Solutions Engineer • Senior

Who you are

You have a strong background in solutions consulting, ideally with experience in global trade or logistics — you've successfully managed complex integrations and understand the nuances of customer onboarding. Your ability to communicate effectively across teams is essential, as you will work closely with Sales, Account Management, and Product Teams to deliver seamless solutions. You thrive in collaborative environments and are adept at problem-solving, ensuring that customer needs are met with precision and care.

You possess a keen understanding of technology and its application in enhancing customer experiences — your technical acumen allows you to bridge the gap between technical teams and business stakeholders. You are detail-oriented and can manage multiple projects simultaneously, ensuring that all integrations are delivered on time and meet quality standards. Your proactive approach to identifying potential issues before they arise is a key asset in this role.

What you'll do

As a Senior Solutions Consultant at Flexport, you will own the end-to-end delivery of integrations for our largest and most complex customers. This includes working closely with various teams to ensure that all service offerings are effectively integrated into the Flexport Platform. You will be responsible for onboarding new customers, ensuring they have a smooth transition to our services, and providing ongoing support to maximize their utilization of our platform.

You will collaborate with Solutions Engineers to design and implement solutions that meet customer requirements, ensuring that all integrations are stable and reliable. Your role will involve regular communication with customers to gather feedback and make necessary adjustments to improve their experience. You will also play a crucial role in training and supporting internal teams on the functionalities of the integrations you deliver, fostering a culture of knowledge sharing and continuous improvement.

What we offer

At Flexport, we offer a dynamic work environment where you can make a significant impact on global trade. You will be part of a team that is dedicated to innovation and excellence, working alongside talented professionals who are passionate about their work. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of global commerce and making a difference in the industry.