About Flourish
Empowering data storytelling for everyone
Key Highlights
- Headquartered in London, UK
- Trusted by clients like BBC, Goldman Sachs, and Amnesty
- 21-100 employees in the B2B digital media sector
- Flexible hours and remote working options
Flourish is a data visualization and storytelling platform headquartered in London, UK, empowering users to create high-end visualizations without coding. Trusted by major clients like the BBC, Goldman Sachs, and Amnesty International, Flourish is at the forefront of the growing demand for data stor...
🎁 Benefits
Flourish offers equity options, flexible hours, and a unique Vibe & Thrive allowance for personal education and wellbeing. Employees enjoy a flexible ...
🌟 Culture
Flourish fosters a creative culture that values work-life balance and encourages employees to thrive personally and professionally. The company emphas...
Overview
Flourish is seeking a Client Support Representative to provide exceptional client support for financial advisors. You'll engage with clients via phone, email, and chat, ensuring they receive top-notch assistance. This role requires excellent communication skills and a problem-solving mindset.
Job Description
Who you are
You are an ambitious self-starter looking to join a fast-growing fintech startup as a client support specialist. You love providing truly white-glove client support, whether via phone, email, or chat, and have excellent communication skills (both written and verbal). You have a penchant for explaining complex, technical details to non-technical audiences. You have an indefatigable approach to problem solving and see every client interaction as an opportunity to improve the business overall. You are excited to contribute to every aspect of a growing client support organization, from optimizing the technology we use to enhancing the overall client experience.
What you'll do
In this role, you will be the first point of contact for our clients, assisting them with inquiries and providing solutions to their problems. You will work closely with the product and engineering teams to relay client feedback and help improve our offerings. Your responsibilities will include managing client communications, troubleshooting issues, and ensuring a seamless experience for our users. You will also participate in training sessions to stay updated on product features and enhancements, enabling you to provide informed support. Your contributions will help shape the future of our client support operations, making it more efficient and effective.
What we offer
Flourish offers a competitive salary range of $61,000 - $80,000 plus bonus opportunities. You will be part of a collaborative team that values innovation and growth. We provide a supportive work environment where your ideas and contributions are valued. Join us in our mission to empower financial advisors and make a meaningful impact in the fintech space.
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