About Flourish
Empowering data storytelling for everyone
Key Highlights
- Headquartered in London, UK
- Trusted by clients like BBC, Goldman Sachs, and Amnesty
- 21-100 employees in the B2B digital media sector
- Flexible hours and remote working options
Flourish is a data visualization and storytelling platform headquartered in London, UK, empowering users to create high-end visualizations without coding. Trusted by major clients like the BBC, Goldman Sachs, and Amnesty International, Flourish is at the forefront of the growing demand for data stor...
🎁 Benefits
Flourish offers equity options, flexible hours, and a unique Vibe & Thrive allowance for personal education and wellbeing. Employees enjoy a flexible ...
🌟 Culture
Flourish fosters a creative culture that values work-life balance and encourages employees to thrive personally and professionally. The company emphas...
Overview
Flourish is hiring a Client Support Representative to provide exceptional client support for financial advisors. You'll engage with clients through various channels and contribute to optimizing support technology. This role is ideal for those with strong communication skills and a passion for problem-solving.
Job Description
Who you are
You are an ambitious self-starter looking to join a fast-growing fintech startup as a client support specialist. You love providing truly white-glove client support, whether via phone, email, or chat, and have excellent communication skills (both written and verbal). You have a penchant for explaining complex, technical details to non-technical audiences. You have an indefatigable approach to problem-solving and see every client interaction as an opportunity to improve the business overall.
You thrive in a collaborative environment and are excited to contribute to every aspect of a growing client support organization. Your ability to empathize with clients and understand their needs will help you excel in this role. You are eager to learn and adapt in a fast-paced setting, ensuring that you provide the best possible experience for clients.
What you'll do
As a Client Support Representative at Flourish, you will be the first point of contact for our clients, assisting them with inquiries and providing solutions to their problems. You will engage with clients through various channels, ensuring that their experience with our products is seamless and enjoyable. Your role will involve not only responding to client queries but also proactively identifying areas for improvement in our support processes.
You will work closely with other team members to optimize the technology we use for client support, ensuring that we are leveraging the best tools available to enhance our service. Your contributions will help shape the future of our client support organization, making it more efficient and effective.
What we offer
Flourish offers a competitive salary range of $61,000 - $80,000, along with bonus and incentive opportunities. We believe in fair and equitable pay for all employees, and we are committed to providing a supportive work environment where you can thrive. Join us in our mission to help financial advisors serve their clients better and achieve better outcomes.
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