Customer Success Manager • Mid-Level

Who you are

You are a detail-oriented and proactive professional with a strong background in managing client deployments. Your organizational skills allow you to coordinate internal teams effectively while guiding customers through the onboarding process. You possess excellent communication and problem-solving abilities, enabling you to resolve issues promptly and maintain high levels of client satisfaction. You thrive in a fast-paced environment and are comfortable managing multiple concurrent projects, ensuring that timelines are met and clients are supported throughout their journey.

Desirable

Experience in the payments or technology sector is a plus, as it provides you with a deeper understanding of the complexities involved in client deployments. Familiarity with project management tools and methodologies can enhance your ability to coordinate tasks and communicate effectively with various stakeholders.

What you'll do

As a Deployment Success Manager at FreedomPay, you will serve as the primary point of contact for clients during the deployment phase. You will guide customers through the onboarding process, ensuring they understand how to utilize the FreedomPay Commerce Platform effectively. Your role will involve coordinating with internal teams to address client needs, manage timelines, and resolve any issues that arise during the deployment process. You will be responsible for maintaining a high level of client satisfaction, which is crucial for the success of the deployment and the overall client relationship.

You will also be expected to track project progress and communicate updates to clients and internal stakeholders. Your ability to manage expectations and provide timely solutions will be key to ensuring a smooth deployment experience. Additionally, you will contribute to the continuous improvement of deployment processes by gathering feedback from clients and identifying areas for enhancement.

What we offer

FreedomPay offers a competitive benefits package and a business casual atmosphere that fosters collaboration and innovation. You will be part of a fast-paced, high-growth company that values its employees and encourages professional development. The culture at FreedomPay is centered around teamwork and support, making it an ideal environment for individuals who thrive in collaborative settings. You will have the opportunity to work with cutting-edge technology in the payments industry, contributing to solutions that impact clients globally.