Technical Support

Who you are

You have a strong background in technical support, ideally with experience in the payments or technology sectors. You are adept at troubleshooting and resolving issues, ensuring that clients receive the highest level of service. Your communication skills allow you to effectively interact with both technical and non-technical stakeholders, making complex concepts accessible to all. You thrive in a fast-paced environment and are comfortable working with a variety of technologies.

Desirable

Experience in the retail, hospitality, or financial services industries is a plus. Familiarity with API technologies and security standards, particularly PCI compliance, will set you apart. You are a team player who enjoys collaborating with others to solve problems and improve processes.

What you'll do

As a Technical Support Analyst at FreedomPay, you will be responsible for providing exceptional support to clients using the FreedomPay Commerce Platform. You will troubleshoot technical issues, guiding clients through solutions and ensuring their systems operate smoothly. You will work closely with engineering teams to escalate and resolve complex problems, contributing to the continuous improvement of our services. Your role will involve documenting issues and solutions, helping to build a knowledge base for future reference. You will also participate in training sessions to enhance your understanding of our technology and services, ensuring you are well-equipped to assist clients effectively.

What we offer

FreedomPay offers a competitive salary and benefits package, along with a business casual work environment that fosters collaboration and innovation. You will have the opportunity to work with cutting-edge technology in a rapidly growing company that values its employees. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our success.