Technical Account Manager • Mid-Level

Who you are

You are a highly motivated individual with strong organizational skills and a proven track record in building business analytics solutions. As a Technical Account Manager, you thrive in a customer-facing role, serving as a trusted advisor and technical point of contact for strategic customers. You understand the importance of maximizing the value of products and services and are committed to ensuring long-term customer success through proactive engagement. Your ability to bridge the gap between technical teams and clients is one of your key strengths, allowing you to effectively solve problems with data and drive business insights.

Desirable

Experience in a similar role within the technology or analytics industry is a plus. Familiarity with data analytics tools and methodologies will enhance your ability to provide valuable insights to clients. You are comfortable working in a fast-paced environment and can adapt to changing customer needs while maintaining a focus on delivering exceptional service.

What you'll do

In this role, you will be responsible for managing relationships with strategic customers, ensuring they receive the highest level of service and support. You will engage with clients to understand their business needs and challenges, providing tailored solutions that leverage Incorta's products and services. Your role will involve collaborating closely with internal technical teams to address customer inquiries and resolve issues promptly. You will also play a key role in onboarding new clients, guiding them through the implementation process and ensuring they are set up for success.

You will proactively monitor customer usage and engagement with Incorta's solutions, identifying opportunities for improvement and growth. By analyzing customer data and feedback, you will help drive product enhancements and contribute to the overall success of the customer experience. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this role, as you will need to translate complex technical concepts into actionable insights for clients.

What we offer

At Incorta, we value our employees and strive to create a supportive and collaborative work environment. You will have the opportunity to work with a talented team of professionals who are passionate about delivering innovative solutions to our customers. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower businesses with data-driven insights and make a meaningful impact in the analytics space.