About Geotab
Empowering fleets with intelligent telematics solutions
Key Highlights
- Over 40,000 customers, including Fortune 500 companies
- Headquartered in Oakville, ON with 1001+ employees
- Raised over $140 million in funding
- Offers financial incentives for electric vehicle purchases
Geotab, headquartered in Oakville, ON, is a leader in fleet telematics, offering advanced tracking and management solutions for businesses of all sizes. With over 40,000 customers, including many Fortune 500 companies, Geotab's platform provides actionable insights from real-time and historical trip...
🎁 Benefits
Geotab offers competitive medical and health benefits, a hybrid work model, and flexible work schedules. Employees receive a financial bonus for new p...
🌟 Culture
Geotab fosters a culture of innovation and sustainability, focusing on open platform solutions that empower businesses to optimize their fleet managem...
Overview
Geotab is hiring a Customer Success Manager to help businesses grow and succeed by managing their fleets and enhancing safety through IoT solutions. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or IoT sectors. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in a collaborative environment where you can work closely with diverse teams. Your communication skills are top-notch, allowing you to articulate complex concepts clearly and effectively to clients. You are proactive and take initiative in identifying customer needs and providing solutions that drive value. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer outcomes.
Desirable
Experience in the transportation or fleet management industry is a plus, as is familiarity with data analytics and machine learning concepts. You may have a background in technical support or product management, which gives you a unique perspective on how to align customer needs with product capabilities.
What you'll do
As a Customer Success Manager at Geotab, you will be responsible for onboarding new clients and ensuring they derive maximum value from our IoT solutions. You will work closely with customers to understand their business objectives and help them leverage our platform to optimize their fleet operations. Your role will involve regular check-ins with clients to assess their satisfaction and address any concerns they may have. You will collaborate with internal teams, including sales, engineering, and product development, to advocate for customer needs and drive improvements in our offerings. Additionally, you will analyze customer data to identify trends and opportunities for upselling or cross-selling additional services.
What we offer
Geotab provides a supportive and inclusive work culture where you can grow your career and make a meaningful impact. We offer competitive compensation and benefits, including opportunities for professional development and training. You will be part of a dynamic team that values innovation and collaboration, and you will have the chance to work with cutting-edge technology in the IoT space. Join us and help shape the future of connected transportation.
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