About Geotab
Empowering fleets with intelligent telematics solutions
Key Highlights
- Over 40,000 customers, including Fortune 500 companies
- Headquartered in Oakville, ON with 1001+ employees
- Raised over $140 million in funding
- Offers financial incentives for electric vehicle purchases
Geotab, headquartered in Oakville, ON, is a leader in fleet telematics, offering advanced tracking and management solutions for businesses of all sizes. With over 40,000 customers, including many Fortune 500 companies, Geotab's platform provides actionable insights from real-time and historical trip...
🎁 Benefits
Geotab offers competitive medical and health benefits, a hybrid work model, and flexible work schedules. Employees receive a financial bonus for new p...
🌟 Culture
Geotab fosters a culture of innovation and sustainability, focusing on open platform solutions that empower businesses to optimize their fleet managem...
Overview
Geotab is hiring a Customer Success Manager to enhance customer satisfaction and drive business growth. You'll work closely with clients to ensure they effectively utilize Geotab's IoT solutions. This role requires strong interpersonal skills and a passion for customer service.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or IoT sectors. Your ability to build relationships and communicate effectively with clients is key to your success. You thrive in a collaborative environment and are eager to help customers achieve their goals using Geotab's solutions. You understand the importance of data analytics and how it can drive business decisions, and you are comfortable discussing technical concepts with both technical and non-technical stakeholders.
You are proactive in identifying customer needs and are skilled at providing tailored solutions that enhance customer satisfaction. Your experience in managing customer accounts allows you to anticipate challenges and address them before they escalate. You are detail-oriented and organized, ensuring that all customer interactions are documented and followed up appropriately. You are also adaptable and willing to take on new challenges as they arise in a fast-paced environment.
What you'll do
As a Customer Success Manager at Geotab, you will be responsible for onboarding new clients and ensuring they have a seamless experience with our IoT solutions. You will conduct regular check-ins with customers to assess their satisfaction and gather feedback on our products and services. Your role will involve collaborating with cross-functional teams, including sales, engineering, and product development, to advocate for customer needs and drive improvements.
You will analyze customer usage data to identify opportunities for upselling and cross-selling additional services that can benefit their operations. You will also develop and deliver training sessions to help customers maximize the value of their Geotab solutions. Your goal is to foster long-term relationships with clients, ensuring they see the value in our offerings and remain loyal to Geotab.
What we offer
Geotab provides a supportive and inclusive work environment where you can grow your career. We offer competitive compensation and benefits, including opportunities for professional development and training. You will be part of a dynamic team that values innovation and collaboration, and you will have the chance to make a meaningful impact on our customers' success. Join us at Geotab and help shape the future of connected transportation.
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