Customer Success Manager • Mid-Level

Who you are

You are a Customer Success Manager with a strong background in fostering relationships and ensuring customer satisfaction. You understand the importance of leveraging technology to enhance business operations and have a knack for identifying customer needs and providing tailored solutions. You thrive in a collaborative environment and are passionate about helping customers achieve their goals through innovative IoT solutions.

You possess excellent communication skills, allowing you to effectively convey complex technical concepts to non-technical stakeholders. You are proactive in addressing customer concerns and are dedicated to ensuring a seamless experience for all clients. Your ability to work cross-functionally with teams such as engineering and sales is a key asset in driving customer success.

What you'll do

In this role, you will be responsible for managing customer relationships and ensuring their success with Geotab's products. You will work closely with clients to understand their needs and provide solutions that enhance their fleet management capabilities. Your role will involve onboarding new customers, conducting training sessions, and providing ongoing support to ensure they derive maximum value from our services.

You will collaborate with internal teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our offerings, ensuring they meet the evolving needs of our clients. You will also track customer engagement metrics and develop strategies to improve retention and satisfaction.

What we offer

Geotab offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of talented individuals who are passionate about making a positive impact in the transportation industry. We provide competitive benefits and a culture that values inclusion and personal growth. Join us to advance your career while contributing to the safety and sustainability of our communities.