About Vanta
The AI platform for effortless trust management
Key Highlights
- Valuation of $4.15B after $150M Series C funding
- Over 1,000 employees dedicated to security compliance
- Headquartered in Civic Center, San Francisco, CA
- Helps startups achieve SOC 2 and ISO 27001 compliance
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
🎁 Benefits
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
🌟 Culture
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Customer Success Manager • Lead
Vanta • United States - Remote
Overview
Vanta is seeking a Lead Customer Success Manager to oversee the Startups Renewal Specialist team. You'll focus on retention and growth for early-stage customers, developing strategies to improve Net Revenue Retention. This role requires strong leadership and performance management skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with experience in high-volume environments. Your leadership skills shine as you coach and develop teams, ensuring they meet performance targets while maintaining high customer satisfaction. You understand the nuances of working with early-stage startups and can navigate the challenges of high churn risk effectively. You are data-driven, using metrics to inform your strategies and decisions, and you thrive in a collaborative environment where cross-functional partnerships are key to success. You are adaptable and can pivot strategies based on customer feedback and market changes, always aiming for continuous improvement in customer experience.
What you'll do
As the Lead Customer Success Manager at Vanta, you will be responsible for leading a team focused on renewals and mid-cycle commercial conversations for startups with fewer than 10 employees. You will develop and implement operating rhythms and coaching frameworks that drive performance and ensure retention targets are met. Your role will involve setting standards for customer communication and pipeline management, ensuring your team operates efficiently and effectively. You will collaborate with other departments to optimize customer experience and product adoption, leveraging insights to refine strategies. Your leadership will be crucial in building a scalable renewal motion that supports Vanta's growth in the startup segment, and you will be accountable for driving measurable improvements in Net Revenue Retention and Gross Dollar Retention.
What we offer
At Vanta, we offer a supportive and inclusive work environment where you can thrive. You will have the opportunity to work with a talented team dedicated to helping businesses earn and prove trust through continuous security monitoring. We believe in empowering our employees and providing them with the tools they need to succeed. While specific salary details are not mentioned, we are committed to competitive compensation and benefits that reflect your contributions to our mission.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Vanta.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
GitLab is hiring a Renewals Manager to oversee the renewal lifecycle for a portfolio of customers. You'll engage with clients to protect and grow recurring revenue while ensuring a smooth experience. This role requires strong negotiation skills and customer engagement.
Renewals Strategy Manager
GitLab is hiring a Renewals Strategy Manager to partner with Renewal Management and Customer Success teams, turning complex data into clear decisions that improve customer retention and growth. This role is remote and requires strong analytical skills.
Customer Success Manager
Sift is hiring a Renewals Manager to manage a portfolio of scale and mid-market SaaS customers, ensuring timely renewals and strong customer relationships. You'll coordinate with various teams and leverage data-driven insights to enhance customer experience. This role requires experience in account management and familiarity with APIs.
Customer Success Manager
Asana is hiring a Renewal Manager to oversee client renewals and drive customer satisfaction. You'll work closely with customers and cross-functional teams to identify growth opportunities and mitigate risks. This role requires strong negotiation skills and the ability to build relationships.
Customer Success
CommerceHub is hiring a Renewals Specialist to drive account renewals and enhance customer experiences. This role requires strong organizational skills and collaboration with cross-functional teams.