About GitLab
The single application for the entire DevOps lifecycle
Key Highlights
- Public company (NASDAQ: GTLB) with a valuation of $11B
- Over 30,000 customers including NASA, IBM, and Goldman Sachs
- Headquartered in San Francisco, with a fully remote workforce
- Unlimited PTO and flexible remote work options
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
🎁 Benefits
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
🌟 Culture
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
Overview
GitLab is hiring a Renewals Strategy Manager to partner with Renewal Management and Customer Success teams, turning complex data into clear decisions that improve customer retention and growth. This role is remote and requires strong analytical skills.
Job Description
Who you are
You have a strong background in data analysis and strategy, with experience in customer success or renewal management. You excel at turning complex data into actionable insights that drive customer retention and growth. Your communication skills allow you to effectively collaborate with cross-functional teams, ensuring alignment on strategic initiatives. You are comfortable working in a remote environment and are adept at using technology to enhance productivity. You understand the importance of customer experience and are committed to improving it through data-driven decisions.
What you'll do
As a Renewals Strategy Manager, you will be a key strategic partner to GitLab's Renewal Management and Customer Success teams. Your primary responsibility will be to analyze renewal data and develop strategies that enhance customer retention. You will collaborate closely with various teams to ensure that insights are effectively communicated and implemented. Your role will involve forecasting renewal trends and identifying opportunities for growth within the existing customer base. You will also be responsible for developing metrics to measure the success of renewal strategies and reporting these findings to senior leadership. Your insights will help shape the overall customer experience strategy at GitLab.
What we offer
GitLab provides a collaborative and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to a mission-driven company that is transforming software development. We encourage you to apply even if your experience doesn't match every requirement. GitLab offers competitive compensation and benefits, along with opportunities for professional growth and development.
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