It Support • Entry-Level

Who you are

You are a dedicated individual with a passion for technology and a commitment to providing excellent customer service. As a Helpdesk Technician I, you understand the importance of being the first point of contact for internal staff experiencing technical issues. You possess strong communication skills, allowing you to effectively diagnose and resolve a wide range of technical support requests. Your ability to maintain professionalism in communication with both vendors and internal customers is crucial to your success in this role.

You are comfortable working in a fast-paced environment where regular and predictable attendance is essential. Your willingness to occasionally work evenings and weekends demonstrates your commitment to supporting your team and ensuring that all technology-related issues are addressed promptly. You thrive on helping others and take pride in being a reliable resource for your colleagues.

What you'll do

In this role, you will provide phone support for the Glide Operations Help Desk, assisting users with various technology and equipment problems. Your responsibilities will include diagnosing technical issues, providing solutions, and ensuring that users receive the support they need to continue their work without interruption. You will also be responsible for maintaining professional communication channels with vendors and internal/external customers, ensuring that all inquiries are handled efficiently and effectively.

You will play a vital role in the overall operations of GLIDE by ensuring that all technology-related issues are resolved in a timely manner. Your ability to work collaboratively with other team members will be essential as you navigate complex technical challenges. You will also have the opportunity to learn and grow within the organization, gaining valuable experience in IT support and customer service.

What we offer

GLIDE is committed to creating a supportive and inclusive work environment where all employees can thrive. As a Helpdesk Technician I, you will be part of a mission-driven organization dedicated to social justice and community empowerment. You will have the opportunity to make a meaningful impact in the lives of individuals and families while developing your skills in IT support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.