It Support • Entry-Level

Who you are

You are a reliable and tech-savvy individual with a customer-focused mindset, eager to provide first-level support for end-user IT issues. You have a hands-on approach to assisting employees with day-to-day technical challenges and setups. Your ability to analyze, troubleshoot, and resolve a broad scope of hardware, software, and peripheral issues makes you an ideal candidate for this role. You thrive in a collaborative environment and are excited about the opportunity to work in the cutting-edge field of AI cloud infrastructure.

What you'll do

As a Tier 1 Service Desk Technician at Nebius AI, you will serve as the first point of contact for users seeking technical assistance through various channels such as in-person, messaging, ticketing, or email. You will log, categorize, and prioritize all incoming support requests in the IT ticketing system, ensuring that each request is handled efficiently. Your responsibilities will include analyzing and troubleshooting hardware, software, and networking issues, as well as documenting your findings and resolutions to improve future support processes. You will assist users with technical setups and provide guidance on best practices for using IT resources effectively.

What we offer

Nebius AI offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. You will enjoy flexible working arrangements that allow you to balance your personal and professional life. The company fosters a dynamic and collaborative work environment that values initiative and innovation, making it an exciting place to grow your career in the AI and cloud computing industry.