About Nebius AI
Empowering AI with robust infrastructure solutions
Key Highlights
- Publicly traded on Nasdaq, expanding AI infrastructure market
- Headquartered in Amsterdam with hubs in the US, Europe, and Israel
- Team of around 400 skilled engineers focused on AI/ML
- Specializes in large-scale GPU clusters and cloud platforms
Nebius is a Nasdaq-listed company headquartered in Amsterdam, specializing in AI infrastructure solutions. With a team of around 400 engineers, Nebius provides large-scale GPU clusters and cloud platforms designed to support the rapid growth of the AI industry. The company has established R&D and co...
🎁 Benefits
Nebius offers competitive equity packages, a flexible PTO policy, and opportunities for remote work. Employees also benefit from a learning budget to ...
🌟 Culture
Nebius fosters a culture centered around engineering excellence and innovation in AI infrastructure. The company values collaboration across its globa...
Overview
Nebius AI is hiring a Helpdesk Technician (Tier 1) to provide first-level support for end-user IT issues. You'll assist with hardware, software, and basic networking problems in London. This position is ideal for tech-savvy individuals looking to start their career in IT support.
Job Description
Who you are
You are a reliable and tech-savvy individual with a customer-focused mindset, eager to provide first-level support for end-user IT issues. You have a hands-on approach to assisting employees with day-to-day technical challenges, including hardware, software, and basic networking problems. Your ability to communicate effectively and troubleshoot issues will be essential in this role.
You thrive in a collaborative environment and are excited about working at the cutting edge of AI cloud infrastructure. You understand the importance of logging, categorizing, and prioritizing support requests to ensure efficient resolution of technical issues. Your attention to detail and problem-solving skills will help you excel in this position.
What you'll do
As a Helpdesk Technician (Tier 1) at Nebius AI, you will serve as the first point of contact for users seeking technical assistance. You will log, categorize, and prioritize all incoming support requests in the IT ticketing system, ensuring that issues are addressed promptly. Your responsibilities will include analyzing, troubleshooting, resolving, and documenting a broad scope of hardware, software, and peripheral issues, such as printers and other devices.
You will work closely with the IT team to provide hands-on support, assisting employees with their technical setups and day-to-day challenges. Your role will require you to be on-site five days a week, allowing you to engage directly with users and provide immediate assistance. You will also have opportunities for professional growth within Nebius, as the company values initiative and innovation.
What we offer
Nebius AI offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. You will be part of a dynamic and collaborative work environment that values your contributions and encourages you to take initiative. As Nebius continues to grow and expand its products, you will have the chance to work alongside experienced leaders and engineers in the field of AI cloud infrastructure.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Nebius AI.
Similar Jobs You Might Like
Based on your interests and this role
It Support
Nebius AI is seeking an Entry-Level IT Support Technician to provide first-level assistance for end-user IT issues. You'll be responsible for troubleshooting hardware, software, and networking problems in Amsterdam. This role requires a tech-savvy and customer-focused individual.
It Support
Nebius AI is seeking an Entry-Level IT Support Technician to provide first-level support for end-user IT issues. You'll assist with hardware, software, and basic networking problems in a remote capacity across the United States.
It Support
GLIDE is hiring a Helpdesk Technician I to provide phone and hands-on support for technology and equipment issues. This role is essential for maintaining communication with internal customers and requires occasional evening or weekend work.
Help Desk Analyst
Payabli is hiring a Help Desk Analyst to provide exceptional customer support and uphold the company's core value of customer-first service. This role is fully remote but candidates must reside in the Greater Phoenix area.
It Support
AvePoint is hiring an IT Help Desk Technician to provide fast and effective technical assistance on computer systems. You'll support customers with technical issues and ensure minimal disruption to their work. This role requires excellent communication skills and a customer-oriented approach.